Service, parts, Warranty - Suzuki Educational Instruments

Product Returns

If it becomes necessary to return any Suzuki product for any reason, you must call or write FIRST for a return authorization number. Unauthorized returns will NOT be accepted. Call 1-800-854-1594 and ask for customer service. Any product returned after 30 days will be charged a 15% restocking fee.

Competitive Bids

If your music department uses competitive bidding, please send us a copy. Special volume discounts are available.

Replacement Parts

We stock a complete inventory of parts for all our products. Call 1-800-854-1594 for prices and availability.

Following is a list of some commonly requested items:

T-1		Molded tubing/pin combination for soprano or alto glockenspiel - (Models SD-250, AD-250, SC-100, AC-100) Set of 2		$ 5.50

T-2		Rubber tubing for all xylophones & metallophones. 1 length, cut to fit. Enough to cover one instrument -(Models SX-200, AX-200, BX-200, SM-200, AM-200, BM-200)		$ 5.50

P-1		Pin and rubber grommet set for soprano or alto xylophone - (Model SX-200, AX-200) Set ONLY		$ 11.50

P-2		Pin and rubber grommet set for soprano or alto metallophone - (Model SM-200, AM-200) Set ONLY		$ 11.50

P-3		Pin and rubber grommet set for bass xylophone - (Model BX-200) Set ONLY		$ 13.50

P-4		Pin and rubber grommet set for bass metallophone - (Model BM-200) Set ONLY		$ 13.50

5 DAY SHIPPING GUARANTEE

Recorders, Precorders, Books.

Our large inventory of these products gives us the best shipping record in the business. If we don't ship your order within 5 business days of its receipt, you get it free! (Actual shipping time for most orders is only 24 hours!) This guarantee applies only to Recorders, Precorders and recorder/precorder books, not to any other product. Do not order these products together with any other product as it will delay your order and void shipping guarantee. Guarantee is void in circumstances beyond our control such as postal or transit strikes, or severe weather conditions.

Product Warranty Information

Acoustic Educational Instruments

Orff instruments carry the industry's longest product warranty, A FULL 5 YEARS. All other acoustic educational instruments carry a 90 Day Warranty.

Electronic Instruments

Electronic products carry a 90 day labor and 1 year parts warranty.

Acoustic Pianos

10 Year Parts and Labor Limited Warranty.

1 Year Parts and Labor Limited Warranty.

Band Instruments

2 Year Parts and Labor Limited Warranty.

Keep your original invoice to show proof of purchase.

Due to constant product upgrading and refinement, prices and specifications are subject to change without notice.