HG-425e Features
HG-425e FAQ's
Fun Entertainment Center
Ease of Operation
Assembly Guide
Quick Start Guide
Instruction Manual
HG-425e Brochure
How To Play Disks
Product Registration
Product Warranty
Where To Buy
About Suzuki
HG-425e Home Page
HG-425e FAQ’s

Where is the serial number on my piano?

The serial number of the piano should be directly underneath the piano on the right hand side near the floppy disk drive.

Where can I buy recorded disks to play in my piano?

On the "Song Disks" page, you will find information on how to purchase more Song Disks.

You may purchase or download Song Disks from other manufacturers but please remember these specifications:

  1. Your HG-425e can only play Standard MIDI File (SMF) Format Songs (these are the most common type).
  2. Your HG-425e can only play Song Disks from HD (High Density – 1.4mb capacity) floppy disks.
  3. Other manufacturers may offer Song Disks that have a proprietary format. That means they will only work on their digital piano and will NOT work on your HG-425e.

If you have any further questions, please call Suzuki Support toll-free at 1-800-854-1594.

How difficult is it for me to assemble my HG-425e?
Am I going to need to seek outside help?

Assembling the HG-425e is very easy. The package contents of your HG-425e consist of 3 piano legs, 1 pedal lyre unit, and the screws/bolts/washers to affix these stand parts.

The HG-425e has been custom tailored with our customer in mind, making the assembly quick and easy. It is a two person job to assemble this piano.

You may need a third person to lift the piano and set it upright but 2 people are usually sufficient.

Please refer to the Assembly Guide.

What do I need for assembly?

Since the HG-425e Package is self-contained, it has everything you need to get started. It has all the necessary tools for the simple leg and pedal assembly and an EZ Assembly Guide that offers clear and concise pictures that explain every step of the simple assembly procedure. It also includes many accessories to help enhance your musical enjoyment.

If you need piano movers to help you get your piano home and/or to set it up, please call Suzuki Support toll-free at 1-800-854-1594. Suzuki will work with you to help you locate local moving or set up help at your cost.

What is included in the Mini-Grand Packaging box?

  • Four Demonstration floppy disks — these disks will allow the user to listen to Classical, Jazz and Karaoke music files from their Mini Grand Piano
  • How to play piano instruction book with Floppy Disk — which offers from beginning to intermediate piano instruction with play-a-long floppy disk
  • Songbook of the built-in Songs so that the user can learn how to play-a-long with the Song and Lesson features
  • Suzuki Microphone to sing-a-long with the Karaoke music files
  • All the tools you need for easy assembly — socket style wrench and screw driver included
  • Hi Gloss Polish and Polishing Cloth to keep your Mini Grand Piano in stunningly beautiful showroom condition
  • EZ Assembly Guide, Quick Start Operation Guide and Instruction Manual for ease of assembly and operation

What other optional accessories are available for the HG-425e Mini Grand Piano?

Your piano comes with most options all ready included in your piano box. However listed below are other items that can be purchased to enhance your musical experience.

  • You can purchase more recorded floppy disks that can play music on your HG-425e by going to the "Song Disks" page.
  • If you do not have headphones and would like to practice in private, you can purchase headphones for your piano at any music or electronics store or you can order them from Suzuki by calling 1-800-854-1594.
  • Piano Instruction books and play along song books with Floppy Disks. Suzuki has included one book/disk in your HG-425e box. However there are many different types available to suit your style and your skill level. Check with a local music store or call Suzuki at 1-800-854-1594 for further assistance.
  • You can connect your piano to your home stereo if you wish by using the stereo connector cables. Call Suzuki for assistance at 1-800-854-1594.
  • You can connect your piano to your home computer if you wish by using optional MIDI cables. Please see your Owners Manual for more information.

How big is the HG-425e Mini Grand Piano?

The HG-425e Mini Grand Piano dimensions are as follows: 52 1/2" W x 42" D x 32 1/2" H. Weight is approximately 221 lbs.

What is the HG-425e Grand Piano warranty?

The HG-425e carries a 1 year parts and labor factory warranty. Keep your original receipt to show proof of purchase. Go to the "Warranty" page to read the HG-425e limited warranty information.

Does the HG-425e come in any colors other than Hi Gloss Black?

At present, the only color being offered is the beautiful hand rubbed Hi Gloss Black Cabinet.

Where can I buy a HG-425e Mini-Grande Piano?

Please call Suzuki Support toll-free at 1-800-854-1594 for the nearest retail store in your area.

What does it sound like?

Call or e-mail Suzuki Support for assistance to locate a dealer near you to hear the concert hall sound for yourself. Telephone: 1-800-854-1594. E-mail: custsvc@suzukicorp.com

Why would you choose to buy a digital piano rather than an acoustic model?

Because the new digital pianos offer many advantages over acoustic models. For example, you can practice with headphones and not disturb your neighbors. Also, two people can easily move or carry a digital piano up and down stairs. Another advantage is that a digital piano never needs tuning. And if cost is a concern, you'll be pleased to know that most digital pianos cost less than acoustic pianos.

Because the HG-425e is surprisingly user-friendly, this digital piano's modern features will put even traditionally minded players at ease.

Touch

The second most important element in a piano after its sounds is how the keyboard feels when you play. On the HG-425e digital piano, the keyboard's action (the mechanism of its keys) determines the feel. This piano offers a weighted-hammer action, delivering an authentic acoustic-piano feel. This action features a key mechanism that emulates the weight and movement of hammers.

Sounds

One question that will probably pop into your mind is how does the HG-425e sound? It's superb sound quality will amaze you. It uses digital-sampling technology to emulate fine acoustic pianos. The digital piano's computer memory stores digitally recorded sound (also known as a sample) from an actual recording of a high-quality acoustic piano. Each time you play a note, the digital piano replays the recording.

Sequencer — Music Recorder

A sequencer allows you to record your performance as you play; you can then play it back at a different tempo or with different instrument sounds.

Headphone and Mic Jacks

If you live in an apartment or want to practice in private, you should buy a digital piano with a headphone jack. The HG-425e even has two headphone jacks so you plan to play duets or practice with a teacher. The microphone jack also allows you to plug in a microphone and sing along while you play or while someone else accompanies you. You can even use your piano for karaoke. The HG-425e is equipped with video connections to let you display lyrics on your television screen!

Finally, don't forget the fun factor. Playing music should be an enjoyable experience, so don't hesitate to enjoy features such as auto-accompaniment or unusual instrument sounds in your piano. Besides, have you ever wondered how you could entertain friends as the pianist in a quartet, even though your living space may be a little tight? Have you ever dreamed about taking piano lessons, even though buying and maintaining an acoustic piano is a big investment? Have you hoped to find an instrument for the whole family, including one child who loves classical music and another who prefers rock 'n' roll? Well, with a digital piano, you can do all these things! It is the one instrument that everyone can use and enjoy, whether it's in a home, school, business, or house of worship.

There are many more advantages such as the Digital Pianos never need tuning and weigh far less than their acoustic counter parts. For further information you can research digital pianos on the internet or call Suzuki Support toll-free at 1-800-854-1594.

How hard is it to tune?

The HG-425e is always in perfect pitch — it never needs tuning! (A440 — standard tuning.) However, if you are playing with another instrument that is not tuned to perfect pitch, say for example a guitar that has tuning problems, you can tune the HG-425e UP or DOWN to match the pitch of the other instrument. See the tuning procedure in the Owners Manual for instructions.

What is the life expectancy of the HG-425e instrument itself?

The HG-425e Mini Grand Piano, like most other high technology electronic products, can be expected to last for a lifetime of musical enjoyment, provided it is not abused (dropped, left in extreme heat, etc.). See the Owners Manual for the simple steps to care for your instrument.

What songs are on the Supplied Demonstration Floppy Disk?

Most of these songs whether it is Jazz, Classical or Popular Karaoke tunes are displayed on the LCD screen when you insert to play the floppy disk.

Where do I get more songbooks?

Your HG-425e already comes with two songbooks, but to purchase more you can contact any Musical Instrument Store in your area. If they don't carry your desired title they can tell you who does. Or please call Suzuki Support toll-free at 1-800-854-1594 for a Suzuki dealer near you.

Where can I find the MIDI cables to connect the HG-425e to my computer?

The HG-425e includes MIDI In, Out and Through ports. Please refer to the Owners Manual about how MIDI works, and how you can use the HG-425e MIDI capabilities. To connect the HG-425e to the computer, you need to have a cable. To edit MIDI information, you need MIDI software. There are many MIDI software packages on the market. Software and cables are available from Musical Instrument Retailers or Electronics and Software Stores. As just one example, Radio Shack has a MIDI cable and software combo package kit available: Cat.#: 970-1256 RSU#: 10508034. You may find this on RadioShack's web site. Go to their product catalog page, and search for the part # 970-1256.

I lost my Instruction Manual.

See our Owners Manual page where you can download the Owners Manual in PDF format. There are also pages for the Quick Start Guide, Assembly Manual and Brochure to download the manuals in PDF format.

How do I play the Demonstration Songs?

Your HG-425e comes with 13 different demonstration songs designed to showcase the instrument's capabilities. Getting started with your new piano and its features requires the press of a button, DEMO. There are also 50 songs built into this piano to be used as references for the lesson exercises, but that can also simply be played for your enjoyment. Also you can download the Quick Start Guide for immediate operation of common functions.

What are the features such as the ONE TOUCH, AUTO ACCOMPANIMENT, and SYNCHRONIZED START or other words I don't understand?

Please go to the Ease of Operation page to see the basic quick guide to operating this instrument. You may also download the Owners Manual or Quick Start Guide. The control panel and operation are designed for easy and intuitive operation.

The PANEL CONTROL section displays different options such as UPPER, LAYER, LOWER, GRAND PIANO, REVERB, and EFFECTS. What are these functions?

It is all simple and intuitive when you have the piano in front of you, but we have included a short Glossary of some of the function words listed below:

UPPER: This button is used to select the voice for the upper mode and engages the selected voice for all 88 piano keys.

LAYER: Engaging the layer feature will put the piano in layer/dual mode. Layer refers to an additional voice that is mixed with the selected upper voice.

LOWER: With the LOWER feature engaged the piano operates in split mode. In the split mode the piano is divided into two sections. In the right hand section the upper or the layered voice will sound, and in the left hand section a different voice can be selected to sound when the keys are played.

GRAND PIANO: This button will reset the piano to its default (power up) settings while engaging the Grand Piano voice for all 88 keys.

REVERB: The reverb effect is engaged automatically when the power is turned on. Reverb simulates the effect of playing in a big room or hall where the sound reverberates off the surrounding walls & ceiling. Pressing the REVERB button will turn off the reverb effect and its LED indicator will turn off.

EFFECTS: The EFFECTS button will add chorus, flanger, or delay effects to the selected instrument voice on the piano. There are eight effects available. Please see owners manual or the quick start guide for simple illustrated instruction and further information.

Can the amount of "reverb" and "effects" be customized to the players needs?

Yes, the SETUP section contains depth control for the reverb and options to change the effect(s) on your HG-425e. See the owners manual for more information of this operation.

How can I hear the different voices that come with the HG-425e?

Please go to the Ease of Operation page for more information on this easy operation functions.

Am I able to adjust the tone of the specific voices that come with the HG-425e?

Yes, two on board features that your piano has are Bass level and Treble level. Along with many other controls that adjust everything from your Accompaniment volume to your Mic input volume, your unit can be customized to the exact specification. For more information please see the Owners Manual.



Trouble Shooting

Problem: Power is not coming on.

  1. Check to make sure that the Piano is plugged into the AC Outlet Properly.
  2. Have qualified technician check fuses under top lid.
  3. Call Suzuki Support toll-free at 1-800-854-1594 for assistance.

Problem: Keyboard's Control Panel Buttons don't operate or operates strangely.

  1. Perform a "Hard Reset" on your Piano. Just like with your home computer, every now and then you may have to perform a Hard Reset on your Piano to clear its memory of any software conflicts. With the unit turned off depress and hold down the 2 tempo buttons. Turn the power on while still holding the 2 buttons down for 5 seconds. Your piano will now be at its factory default settings. All user memory has also been reset and therefore erased. Most problems can be eliminated by resetting your piano in this manner.
  2. Call Suzuki Support toll-free at 1-800-854-1594 for assistance.

Problem: One or all of the pedals do not work.

  1. Check that the pedal rods are properly aligned beneath the piano. See your instruction manual for more information on how to align. Be careful not to put the Rubber tip of the pedal rods to close to the bottom of the piano while the pedal is at rest. Remember when the pedal is pressed down it should just come into the rubber cup pedal switch contact. Adjusting the Rubber tip of the pedal rod to close to the rubber cup pedal contact switch could cause a problem. Because when you press down on the pedal the rubber tip on the pedal rod you could hit the rubber cup contact switch with to much force and thereby cause damage to the pedal contact switch assembly.
  2. Call Suzuki Support toll-free at 1-800-854-1594 for assistance.

Problem: "Blue screen only on LCD" and no control panel lights.

  1. Perform a "Hard Reset" on your Piano. Just like with your home computer, every now and then you may have to perform a Hard Reset on your Piano to clear its memory of any software conflicts. With the unit turned off depress and hold down the 2 tempo buttons. Turn the power on while still holding the 2 buttons down for 5 seconds. Piano will now be at its factory default settings. All user memory has also been reset and therefore erased.
  2. Have a qualified technician check fuses under top lid of piano.
  3. Call Suzuki Support toll-free at 1-800-854-1594 for assistance.

Question: How do you perform a "hard reset"

Just like with your home computer, every now and then you may have to perform a Hard Reset on your Piano to clear its memory of any software conflicts. With the unit turned off depress and hold down the 2 tempo buttons. Turn the power on while still holding the 2 buttons for 5 seconds. Piano will now be at its factory default settings. All user memory has also been reset and therefore erased.

Problem: Disk Drive is not working.

  1. Insert one of the Suzuki Demonstration Floppy Disks into the Floppy Disk Drive and follow the instructions in the owners manual or in the online Ease of Operation section of this web site.
  2. Make sure that the Floppy Disk that you are trying to play or record onto is HD (High Density — 1.4mb capacity) Floppy Disk.
  3. Call Suzuki Support toll-free at 1-800-854-1594 for assistance.

Problem: Piano does turn on, but no sound is heard.

  1. Make sure that the Balance Slider Knob is in the center position. This Slider Control is located next to the pianos Bass/Treble/Mic Volume/Mic Echo Slider Controls.
  2. Check the headphone connection to see if headphones are plugged in.
  3. Test the piano with Headphones to see if you hear sound through the headphones.
  4. Call Suzuki Support toll-free at 1-800-854-1594 for assistance.

Problem: Disk drive seams too slow on play back.

  1. Try using a different floppy disk.
  2. Test the Disk Drive with the included Suzuki Demonstration Floppy Disks.
  3. Call Suzuki Support toll-free at 1-800-854-1594 for assistance.

Problem: There are no lyrics being displayed on the screen.

  1. Try a known working floppy disk (such as the Suzuki Karaoke Demonstration Floppy Disk) that includes lyric (karaoke) files not just song files.
  2. Press Lyric LCD Screen Menu Button to display the lyrics.
  3. Check for proper operation procedure in owners manual or quick start guide or on this web site by clicking the "Ease of Operation" Button.
  4. Call Suzuki Support toll-free at 1-800-854-1594 for assistance.